Sunday, April 4, 2010

Bedford Springs Resort

This classic old place has been refurbished and recently re-opened. Has anyone seen the place or stayed there? I live in a household of serious golfers.





Bedford Springs Resort


I stayed there on July 16 and was quite impressed with the beautiful rooms and the dining. The golf course looked beautiful, but I didn%26#39;t play.





I%26#39;d give the resort a month or two before you book a trip since it%26#39;s still brand new. They%26#39;re still ironing out some issues (many of the outside facilities are still under construction, and the biking and hiking trails and conoe facilities are still unopened).





Will be a stellar place once everything is in place.



Bedford Springs Resort


What a treat to read this message. Subsequent to my posting, I found out that the place opened July 12th. We are going to wait till at least next year.




Waiting a year is a very good idea. We live in the area and tried to have breakfast last Sunday in one of the three restaurants. We didn%26#39;t stay. They aren%26#39;t ready for patrons yet. But, once they get everyone trained, and they get some of the organizational details worked out, this WILL be an amazing resort. It%26#39;s absolutely beautiful!




They have done a wonderful job restoring the Grand Lady. Still much work needs to be done in training the staff. Stayed there last week and while much enjoyed it I was somewhat upset by the friendly but poorly trained staff. For example, over one hour to take luggage from car to room, unable to open a bottle of wine, room service trays left on hall floor for days, etc..



Also, disappointed that the new owners have not provided tennis courts.




Any updates or people who have visited here since August? We%26#39;re thinking about spending a couple of nights in early October and are deciding between Bedford Springs and Nemacolin but Bedford is much less money. Also, any feedback on the spa? It looks amazing from the website, and the water treatment reminds me of something I did at the Boca Resort in FL.




Don%26#39;t, Don%26#39;t, and Don%26#39;t!



We just finished a five day stay and all I can say is don%26#39;t go. The location and rooms are lovely, yes, but the staff has had very little traing, very little. The common answer to any question is ';I don%26#39;t know'; followed by no offer to find out. What were my questions? Why do the limited menus that are actually offered in the resteraunts not the same as what is posted online. I mean really, the Tavern%26#39;s menu is down to seven items!





What about the 25 miles of trails, oh, they have not been done yet. And the springs- you can%26#39;t get in them. If you can find a map, none at the front dest or conciearge desk, you can go look at them.





All cars a valet parked, and to get yours back, honestly took more than 40 min. each time we asked for our car.





Food arrived either ice cold or, I kid you not, burned black - yum!





Forget wake-up calls, we quit requesting them aster they missed the first two days. My parents got a wake up call when none was requested.





Even on out fifth day staff was still asking us when we drove up if we were checking in - same staff we had been looking at for five days!





I could go on and on, but why, just don%26#39;t go. They need lots more training - shame on management for not properly training staff.




Their rates I saw in the Washington Post are pretty high for an unprepared place with untrained staff and unavailable info. We were going to go in Sept. but held off. We love the historic resorts. We travel a bit and I%26#39;m familiar with the attitude the last several years - in all areas of service, not just accommodations - of ';I-don%26#39;t-know-blank-stare'; like they feel they are the end of the line. In these cases it seems employers just throw out a bunch of employees and see what sticks. I do hope Bedford Springs realizes people need training to know how to relate to people, particularly in a pleasant, more than one star rating manner. I%26#39;m looking forward to discovering excellent service and feeling peaceful about it all in the not too distant future. I%26#39;ll keep checking here. I was hoping for earlyish June but that might be too soon?




Yeah, after reading the reviews on here and exploring other options that are drivable from DC (a la Greenbrier and Nemacolin) we%26#39;ve decided to spend less money and take advantage of The Borgata%26#39;s weekday rates. This way we%26#39;ll have some $ to spend on the spa and gambling!



Hope to check out Bedford Springs once they get their act together!




We just spent a weekend at the Resort and we had none of the ';bad'; experiences that others have posted - we did experience wonderful service and great dinners. The staff is young, but they were so attentive to all our needs and really tried hard. The main reason we went was for the golf - and it was absolutely awesome and above our expectations. Magnificently groomed, slick but true greens and every hole has it%26#39;s own character - although pretty challenging for the high handicapper.



If you are more in to the hiking and cycling, you may want to wait for those areas to be better developed, especially cycling.



The Spa was fine, could have used a little more attention when you first get there, but the massage was top notch.



Our car was immediately available whenever we asked for it.



Yes, The resort does have to ';mature'; in certain areas, but if you want a great weekend for golf, it is marvelous.



We would go back in a PA minute.



And as with anything, people are 10 times more apt to complain than to compliment, so I want to make sure I give them their compliments for a job well done. We loved it!










I was just on TA%26#39;s Bedford Springs Resort site and realized the candid photos showed more than the resort%26#39;s photos. Then I noticed the candid photo photographer said the same thing in his review. I%26#39;m looking forward to going early summer.

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